Returns & Exchanges
At perfumesdubai, we want you to be completely satisfied with your fragrance purchase. If you are not entirely happy with your order, we offer a hassle-free return or exchange process for unopened products within 14 days of delivery.
Initiate Your Request
Contact our dedicated customer support team via email or our online portal with your order number and the reason for your return.
Secure Packaging
Ensure the perfume is in its original, unopened cellophane wrapping and place it securely in the original shipping box to prevent damage during transit.
Courier Collection
Once your request is approved, we will schedule a convenient courier pickup from your location or provide you with a prepaid shipping label.
Inspection and Refund
After we receive and inspect the item to verify its condition, your refund or exchange will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing